We kindly ask all clients to arrive on time for their scheduled appointment. Goldstar Barber Studio allows a 5-minute grace period to ensure every client receives the quality service they expect. Arrivals beyond 5 minutes late may result in a shortened service or need to reschedule, at the barber's discretion, to avoid delaying other guests.

Our barbers work on commission and are not paid hourly, so missed appointments directly impact their income. To keep this fair for our team, we enforce the following for no-call, no-shows:

1st occurrence: Warning (no charge)

2nd occurrence: Charge of 50% of the missed service price

3rd occurrence: Charge of 100% of the missed service price

We appreciate at least 24 hours' notice for cancellations or reschedules whenever possible.